~ Email Santa ~
Help fixing problems sending emails to Santa!

 


Hi, I'm Santa's Techno Elf!  I am truly sorry you are having problems sending your email to Santa.  I promise we will do everything we can to help you.

Santa Claus gets over 1 million emails a year at EmailSanta.com.  Almost all kids' emails and Santa's replies get through with no problem.  However, there are problems from time to time.  Some of the problems we hear about and their solutions appear below.  If you keep having problems or your problem is not here, then go here.

 

The Error:  A pop-up window keeps coming up that says: "Make sure to enter your age as a number (e.g. 10) instead of as a word (e.g. ten)"

The Problem:  You change your age to a number but you keep getting this message when you try to send your letter to Santa.  The problem is that the error message is "stuck" in your browser.  It thinks you haven't fixed the problem.

The Solution:  Close your browser (including any other browsers/windows/tabs you may have open), re-start it and then send your letter again.  If you have already written a fairly long letter to Santa, you may want to copy & paste what you've typed into some other software (e.g. Notepad, Word, etc.). That way you can just copy & paste it back into the new letter to Santa instead of re-typing it again.

 

The Error:  A pop-up window says: "You wouldn't be fibbing to Santa about the name of your city now would you?"

The Problem:  You may get this message if you type in more than just the name of your city.  You will get this message if you type "myCityname, myStatename" or something similar (e.g. "New York, New York") instead of just "myCity" (e.g. "New York").

The Solution:  Type in the name of your city only!  Do not include any other information like state, province, county, country.

 

The Error:  The page is showing the wrong State/Province/County/Country information.  I can't click on the correct information.

The Problem:  The elves use special geo-tracking software to know where visitors to the site are coming from.  (It's the same stuff we use for the Naughty & Nice List and to track Santa Christmas Eve :).  Sometimes it gets confused. 

The Solution:  If this happens, please send the an email to let him know.

 

The Error:  Some of the pictures are not appearing (e.g. stamps or treats for Santa) on the page.  Where did they go?  I am trying to send my letter to Santa from school.

The Problem:  The images are being blocked by your network's Internet filter system.

The Solution:  Contact the person who takes care of your school's computers.  They will be able to change the settings to allow the images to appear.  If they cannot, they will know the person who can.  We promise that the images are safe for kids of all ages. :)

 

The Error:  I cannot get my letter to Santa to send.  Nothing happens when I click on "Send Santa Claus my letter!".

The Problem:  Unknown.  It is possible that the web page you wrote your letter on did not load properly.  It is NOT your fault.  Santa still wants to get your letter and write back to you!

The Solution:  The best thing is to try again.  Close your browser (including any other browsers/windows/tabs you may have open), re-start it and then send your letter again.  If you have already written a fairly long letter to Santa, you may want to copy & paste what you've typed into some other software (e.g. Notepad, Word, etc.). That way you can just copy & paste it back into the new letter to Santa instead of re-typing it again.

 

The Error:  A pop-up window says that Santa is still reading my letter but nothing happens.

The Problem:  This pop-up window message appears if the "Send Santa Claus my letter!" button gets clicked more than once (usually by accident).

The Solution:  Close the pop-up window and wait.  If Santa does not reply in 3 or 4 minutes then the computer got confused.  The best thing is to try again.  Close your browser (including any other browsers/windows/tabs you may have open), re-start it and then send your letter again.  If you have already written a fairly long letter to Santa, you may want to copy & paste what you've typed into some other software (e.g. Notepad, Word, etc.). That way you can just copy & paste it back into the new letter to Santa instead of re-typing it again.

 

The Error:  My letter to Santa starts to disappear (the screen gets "fuzzy").  I hear some sounds but Santa's reply does not appear.  The screen stays fuzzy or freezes.

The Problem:  You are using Internet Explorer 8.

The Solution:  Internet Explorer 8 is still being developed and has problems.  Once Internet Explorer 8 is finalized, the elves will be able (hopefully) to fix this problem.  In the meantime, use a different browser, like Firefox, or use an older version of Internet Explorer.  Alternatively, Internet Explorer 8 beta 2 has a menu item "Compatibility view" to switch it into IE 7 mode.  It may be worthwhile to try this. 

The Problem:  Santa uses a lot of magic.  Some times it is too much for some browsers and causes problems.

The Solution:  The elves think they have fixed this problem.  But if it happens to you, then please send the an email.  IMPORTANT:  If you are using any email/spam filters, white lists etc., make sure you set them to allow email from EmailSanta.com.  Otherwise you won't see our reply and we won't be able to help you get your letter to Santa!  :(.  Make sure to include what browser and version you are using (e.g. Internet Explorer 8.0, Firefox,  Chrome, etc.).  If you do not know, then open your browser.  On the toolbar at the very top of the screen, click on "Help" (or, hold down the "Alt" key on your keyboard and then hit the "H" key). Then click on "About ...".  A window will appear that has some information on it, including the name of your browser and its version.


 

The Error:  I sent my letter to Santa some time ago but he has not replied yet.  When will he reply?

The Problem:  Santa replies to your letters within a minute.  His reply will appear right on your computer screen where you wrote your letter to him.  If it takes longer than that for Santa to reply, then something has happened.  Please know that Santa did get your letter.  Your Christmas wishes have gone into his Wishes Book.  But, his reply back to you got stuck.  (Sometimes a candy cane gets stuck in one of the computers :).

The Solution:  The best thing is to try again later.  Close your browser (including any other browsers/windows/tabs you may have open), re-start it and then send your letter again.  If you have already written a fairly long letter to Santa, you may want to copy & paste what you've typed into some other software (e.g. Notepad, Word, etc.). That way you can just copy & paste it back into the new letter to Santa instead of re-typing it again.

 

The Error:  I already sent my letter to Santa and he wrote back.  Now I want to see my letter again but I can't!

The Problem:  There is too much magic in Santa's letters.  You cannot bookmark them and come back to them later.  We are sorry but Santa's letter is gone.

The Solution:  The best thing is to send another letter to Santa!  He loves getting your letters and you can send him as many as you would like!

 

My problem/error isn't here or the Solution did not fix the problem.  What do I do?

Generally, the best thing is to try again later.  Close your browser (including any other browsers/windows/tabs you may have open), re-start it and then send your letter again.  If you have already written a fairly long letter to Santa, you may want to copy & paste what you've typed into some other software (e.g. Notepad, Word, etc.). That way you can just copy & paste it back into the new letter to Santa instead of re-typing it again.

If you are still having problems sending your letter to Santa, then please send the an email.  IMPORTANT:  If you are using any email/spam filters, white lists etc., make sure you set them to allow email from EmailSanta.com.  Otherwise you won't see our reply and we won't be able to help you get your letter to Santa!  :(

It is very helpful if you include the answers to the following questions: (I'm sorry there are so many but it will help us elves pinpoint the problem so Santa can send his reply to you).

Please let us know exactly what you typed in your letter? E.g. first name, gender, age, city, region, country, presents and comments (please do not include last names, phone numbers, street addresses etc.);

Also let us know what browser and version you are using (e.g. Internet Explorer 7.0, Firefox,  Chrome, etc.).  If you do not know, then open your browser.  On the toolbar at the very top of the screen, click on "Help" (or, hold down the "Alt" key on your keyboard and then hit the "H" key). Then click on "About ...".  A window will appear that has some information on it, including the name of your browser and its version;

What type of computer are you using (e.g. Mac or PC) and what is the operating system (e.g. Windows XP, Vista, Mac OS/X etc.).  If you do not know, then, look on your desktop for an icon called "My Computer".  Right mouse click on it.  A window called "System Properties" will appear.  On the tab "General" (which should appear by default), look for the text "System".  Under that it will say what operating system you are using (e.g. Windows XP, Windows 2000, Windows Vista etc.).  There will also be some text "Computer". Please let us know what it says as well.  If your desktop does not have an icon called "My Computer", then you might be using a Mac/Apple;

What page you are using to send your letter to Santa.  That is, what is the URL (it appears in the address bar at the top of your browser)?  Is it "...emailsanta.com/email_santa.asp" or something else?; and,

Finally, include any error messages.

 

You may also be able to send your letter to Santa from this page.  It has less magic in it but it will get your letter to Santa.